I realized responding was a no-win solution. It would only make us look like the bad guys.
So, I let it go until prospective clients started asking me about it. Then, I realized people actually read reviews! But how many? Were we losing clients because of one bad review?
I went to family and friends asking them to leave positive reviews to bury the negative one. I went to past clients and offered to give them a gift card to leave a positive review.
How stupid is it that? But this is the game we have to play these days, right?
So, I realized it was time for a change! The good news is that I’ve figured out a way we can have a voice too!
If Uber drivers and riders can both review each other, then why can’t contractors and clients do the same?